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Family Support

Family Support

What is Early Help?

Early help for families
Find out about the support available for you and your family and how to get the help you need.

What is Early Help for Families?
Often when one person in a family has a problem, it can affect other people in the family. Early Help brings together professionals who will work with the whole family to try to make things improve for everyone. Early Help could include support with parenting, employment, anti-social behaviour and emotional well-being.

What will happen if I want Early Help Support?

Step one – getting help
Someone your family is already in contact with, such as a teacher or health visitor, might suggest that you would benefit from Early Help. You could also speak to a professional currently working with your family to find out more.

Step two – talking with you
If you decide to take up Early Help, the worker will talk with you – and more importantly listen to you – to find out about any difficulties that you and your family are having. They will also want to know about what is going well for your family and any strengths that you have that can be built upon. The worker will ask about the extra support that you think you might need and advise you on what is available. This is called an Early Help Assessment.

Step three – meeting
You will be invited to a meeting with the different people who could help your family. This could include workers from schools, health visiting, services working with young people and a wide range of other services. This is called a Team Around the Family (TAF) meeting. At the TAF meeting everyone will support you to decide on your goals and actions and what support is available for you to achieve them. A plan will be agreed saying who is going to do what and when. Everyone will decide on a Lead Professional. This person will be your main contact who will keep you informed, listen to your views and support you during the whole process.

Step four – review
This is where everyone will come back together and see how well the plan is working and if anything needs to change. At this stage everyone might decide that things have improved enough for Early Help to stop. Alternatively, if there are still things that your family needs support with, Early Help will continue and a further review date will be set.

What are the Benefits of the Team Around the Family?
Families often report that they have to speak to lots of professionals and repeat the same information about their situation over and over again, or that it seems as if all of the professionals involved don’t speak to each other. Because you will have a team of professionals working with your family, they can share information with your permission to ensure that you receive the most appropriate help to meet your needs

How can you find out more?
How can you find out more? Talk to a professional who is in contact with you or your family. This could be at your child’s school, a health visitor or any kind of worker that you are in contact with. For more information about Early Help, visit www.familyspacecroydon.co.uk or email: Earlyhelp@croydon.gov.uk

What is Place2Be?



The Crescent Primary School works with Place2Be, the UK's leading children's mental health charity providing in-school support and experttraining to help improve the emotional wellbeing of pupils, families, teachers and school staff.

How Place2Be helps pupils
Pupils can find help with friendship issues and other worries by choosing to visit Place2Talk. Children can book to see a counsellor on their lunch or break time and attend on their own or in a group.

Place2Be also works with children individually and in small groups, offering regular time-tabled support for those who will benefit most, working closely with parents and school staff.

There is a dedicated Place2Be room inside the school where children can go to express and think about their worries, through talking, creative work and play. This helps children to find new ways of coping with difficulties so they don’t get in the way of friendships or learning.

Other support from Place2Be
Place2Be also offers support and advice for parents and carers, as well as teachers and school staff. Please do get in touch with our School Project Manager, Lydia Wallace, to find out more.

Any questions?
Our Place2Be School Project Manager is Lydia Wallace, who works on Tuesdays, Wednesdays and Fridays. You can contact him via email, telephone or face-to-face: lydia.wallace@place2be.org.uk

Or via school contact number: 020 8684 8283

You can also find out more about Place2Be at: www.place2be.org.uk

“Oh she has definitely changed…in the way she feels about her school life, her home life, and just the way she is in herself – she is a lot happier” – Parent

"Place2Be helps you feel less angry, make friends, get more confident, sort out your problems, make you feel special, make everything better." – Year 5 pupil

Parent Zone

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